Supplier Code of Conduct

1. Liability and Indemnification:

• Beyond Boundaries Concierge Services L.L.C assumes no liability for the provision of goods or services.

• The supplier agrees to indemnify Beyond Boundaries Concierge Services L.L.C against any claims arising from provided goods or services, causing direct or indirect loss or damage.

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2. Professionalism and Timely Services:

• All goods and services must be executed professionally and according to provided instructions.

• Inability to meet specified timeframes or requirements requires prompt notification to Beyond Boundaries Concierge Services L.L.C, no later than two (2) business days after the service request.

 

3. Terms & Conditions:

• Any Terms & Conditions must be provided to Beyond Boundaries before engagement.

• Cancellation, refund, or scheduling terms must be clearly communicated at the engagement outset.

 

4. Insurance Requirements:

• Maintain General Liability insurance with a minimum coverage of AED 1,000,000 or AED 5,000,000 for inherently dangerous activities.

• Applicable to automotive transport, equestrian activities, nautical excursions, boat charters, helicopter charters, aviation charters, or any adventurous activities.

 

5. Non-Solicitation and Non-Disparagement:

• Suppliers shall not solicit or accept business from sources made available through Beyond Boundaries.

• Strict non-disparagement of Beyond Boundaries Concierge Services L.L.C, clients, staff, or partner brands is required, both in written and oral communication.

 

6. Data Protection and Privacy:

• Compliance with applicable data protection and privacy laws, including UAE Consumer Protection Law and the Personal Data Protection Law.

• Obtain necessary consents for processing personal data and ensure secure handling of Protected Data.

• Indemnification for any wrongful processing of Protected Data.

 

7. Card Holder Data Security:

• Suppliers are responsible for the security of cardholder data provided by Beyond Boundaries.

• Beyond Boundaries reserves the right to terminate agreements for services if security procedures do not meet acceptable standards.